That guy was roasted on Twitter for that comment, and rightfully so. Most bug reports came from Linux users because Linux users actually know how to file them. Windows users are learned helplessness little rats, they see software as black boxes and developers as evil wizards who don’t talk to anyone. Complaining about software to them is speaking to the Eldrich gods and risks burning their retinas and throwing them into madness by their answer.
Linux user knows that software is just something people do, and if you ask nicely and comcompetently, then a human being will try their best to assist you. Above all, Foss users are drilled that if something doesn’t work, report it so it might get fixed in the future. It’s part of the collaborative effort into software openness, bug reports are free QA. Unlike proprietary culture that sees bug reports as customer support requests.
It was a most poignant situation because, as reported by another developer who blogged about Linux support positively, all of the bug reports filed by Linux gamers are about bugs that affect everyone playing the game and not Linux specific support requests. Since Linux users know how to file bug reports and have done so before, they are usually of higher quality than Windows users bug reports who don’t know how to extract information out of their system or might not even have the tools to do so.
Yes, I recall that one developer saying that Linux users provided ultra-detailed, highly technical bug reports that helped immensely in finding and fixing bugs for everyone, or something like that. I think they even said that Linux users were in a way providing free QA.
Edit: ah, yes, I see you linked the positive post below. Thanks!
Had to look up the tweet specifically for this. So here it is
It’s not actually bug reports and it wasn’t the majority. It was automated crash reports where over 20% came from Linux which at that point amounted to less than 0.1% of the sales and most of them were driver related issues. That issue is hopefully solved as driver support has gotten better over the years, but it had nothing to do with Linux users reporting more often or being more thorough in their bug reporting.
Complement with the alternative view offered by the developer of ΔV: Rings of Saturn. Also, there’s a lot of erased responses and contradicting tweets he made.
That guy was roasted on Twitter for that comment, and rightfully so. Most bug reports came from Linux users because Linux users actually know how to file them. Windows users are learned helplessness little rats, they see software as black boxes and developers as evil wizards who don’t talk to anyone. Complaining about software to them is speaking to the Eldrich gods and risks burning their retinas and throwing them into madness by their answer.
Linux user knows that software is just something people do, and if you ask nicely and comcompetently, then a human being will try their best to assist you. Above all, Foss users are drilled that if something doesn’t work, report it so it might get fixed in the future. It’s part of the collaborative effort into software openness, bug reports are free QA. Unlike proprietary culture that sees bug reports as customer support requests.
It was a most poignant situation because, as reported by another developer who blogged about Linux support positively, all of the bug reports filed by Linux gamers are about bugs that affect everyone playing the game and not Linux specific support requests. Since Linux users know how to file bug reports and have done so before, they are usually of higher quality than Windows users bug reports who don’t know how to extract information out of their system or might not even have the tools to do so.
Yes, I recall that one developer saying that Linux users provided ultra-detailed, highly technical bug reports that helped immensely in finding and fixing bugs for everyone, or something like that. I think they even said that Linux users were in a way providing free QA.
Edit: ah, yes, I see you linked the positive post below. Thanks!
Had to look up the tweet specifically for this. So here it is
It’s not actually bug reports and it wasn’t the majority. It was automated crash reports where over 20% came from Linux which at that point amounted to less than 0.1% of the sales and most of them were driver related issues. That issue is hopefully solved as driver support has gotten better over the years, but it had nothing to do with Linux users reporting more often or being more thorough in their bug reporting.
Complement with the alternative view offered by the developer of ΔV: Rings of Saturn. Also, there’s a lot of erased responses and contradicting tweets he made.