This is legit the opposite of my experience. I am a relatively tech savvy user, I like to fiddle with all the settings and an ugly UI doesn’t inherently deter me as long as the experience is good, so when I first installed jellyfin I was ready to have a clunky experience fighting the UI.

Despite that, I was legitimately surprised at how Jellyfin was far less confusing for me to use out of the box than plex ever was. I found Plex’s UI very confusing to navigate on my TV and my family did not like using it either. I remember especially hating all the extra categories and freemium content plex added that I wasn’t interested in viewing but couldn’t remove (or at least did not find a way to remove). In Jellyfin all of my content is just there and very easily categorized and there’s no superfluous elements in the UI, just my stuff that I want to watch.

I remember plex also gave me more trouble during installation than jellyfin did. I actually found jellyfin very pleasant and intuitive to setup. Plex sent me down a Google rabbit hole to diagnose why it wouldn’t boot at all.

It was genuinely such an awful experience as a first-time user that it made me wonder why anyone would use plex.