I made my first and only account with tutamail and within 48 hours it was disabled due to abuse. It really bothered me because I had forwarded now deleted emails for storage, updated many accounts including my doctors with the new tuta email. The next time I try to login it tells me that my password is wrong or can’t login. I waisted my time trying to change the password and when I contacted support they send me this:

Hi there,

Thank you for your email.

Your account was flagged as an abusive signup by our system and it was therefore suspended. We have reviewed this case and we cannot make an exception. Please understand that we block some signups based on many different criteria in order to ensure the quality of our service.

Please feel free to register a different account.

Why the hell would I make another one? I signed up my one account the same day that I discovered them. I used a VPN, as if that’s anything new. “I can make another account” really? So they can delete it again?

Obviously I should have tested their client before going all in. Who cares about privacy when random assholes can just wipe my data or read my emails. I needed to vent. Fuck you tutamail

  • hperrin@lemmy.ca
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    2 days ago

    It pays in the long run to have your own domain for your email. Most providers can host your domain for a (usually) small fee, then you will never lose your addresses, even if your provider disappears.

    • Jerry on PieFed@feddit.online
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      1 day ago

      This is definitely the best protection. If the provider drops you, you move your domain to another provider. But, as far as I know, while almost all email providers will host your personal domain, none that I know of will do it on the free plans. But your email is your identity. You should be willing to pay for it, especially if you host it on a provider that otherwise won’t make any money on you.

      There are a couple of downsides. If you forget, or are unable, to renew your domain, you lose it and your emails. Make sure another family member or friend can pay the renewal for you if, for some reason, you cannot.

      While your own domain makes it far less likely that your email will be canceled (because you can move it), abuse of your domain can result in your losing your domain name and your email, especially before it has earned a reputation.

      Which brings up another IMPORTANT point. If you use your own domain name, then you must set up your DNS records to protect your domain from spoofers and spammers so it doesn’t get blacklisted or, worse, doesn’t cause cancellation of your domain name. Scammers and spammers WILL try to send email using your domain name. You need to tell email clients to toss these rogue emails and give them the means to determine spoofing and unauthorized use. Read this: https://www.valimail.com/blog/dmarc-dkim-spf-explained/

      Also, be aware that SpamAssassin considers .com, .net, and .org TLDs to be far safer than .world, .online, .blog, and most others. Using one of these newer TLDs results in a higher spam score, and your email is more likely to end up in the spam folder if it reaches the magic score of 5. A new age TLD can add as much as 1 point to the spam calculation depending on the email provider receiving your email.

      So your own domain name is safer but costs money and requires more work.

      • hperrin@lemmy.ca
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        1 day ago

        Usually the provider will provide a step by step guide to set up the entries in DNS for DKIM and DMARC, so you shouldn’t need to understand what they are, but it definitely helps. :)

        (Also, if a provider doesn’t support DKIM or walk you through setting it up, I would not recommend them.)

    • bad_news@lemmy.billiam.net
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      1 day ago

      It really doesn’t. Years ago I started using my own domain on one of the less desirable TLDs of the late 2000’s. By the 2020’s though, anything that’s not .blarg or .pizza or some bullshit is considered premium and so the cost to keep owning the domain I bought exponentially rose until I said “fuck it” to the cost. You never own a domain, you rent it, and the rent can spike by an infinite amount over time.

      • hperrin@lemmy.ca
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        2 days ago

        Proton, Gmail, Outlook (or Copilot, they’re probably calling it by now), my own email service Port87, all offer custom domain support. I definitely would recommend against whatever you get offered in the checkout process of your domain name, cause it’s usually very low quality hosting.

          • hperrin@lemmy.ca
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            1 day ago

            Yep. :) All you have to do is change some DNS entries, and the new provider will start receiving mail for the same address.

          • zutto@lemmy.fedi.zutto.fi
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            1 day ago

            Yes, exactly.

            Once you own the domain, you can swap out the infrastructure behind it any time you wish. You’re not locked to any email service.

          • beeb@lemmy.zip
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            1 day ago

            Yes, you change your DNS settings so that your domain points to the new provider servers and recreate your email addresses there. You won’t have the old emails unless you backed them up and restored them but the address will be the same.