I made my first and only account with tutamail and within 48 hours it was disabled due to abuse. It really bothered me because I had forwarded now deleted emails for storage, updated many accounts including my doctors with the new tuta email. The next time I try to login it tells me that my password is wrong or can’t login. I waisted my time trying to change the password and when I contacted support they send me this:
Hi there,
Thank you for your email.
Your account was flagged as an abusive signup by our system and it was therefore suspended. We have reviewed this case and we cannot make an exception. Please understand that we block some signups based on many different criteria in order to ensure the quality of our service.
Please feel free to register a different account.
Why the hell would I make another one? I signed up my one account the same day that I discovered them. I used a VPN, as if that’s anything new. “I can make another account” really? So they can delete it again?
Obviously I should have tested their client before going all in. Who cares about privacy when random assholes can just wipe my data or read my emails. I needed to vent. Fuck you tutamail
I had an account, but got sick for a whole year or so. When I tried to come back, they had taken the account down, and I could only access with an old emergency code I didn’t have anymore - I ‘only’ had my user/password.
I guess I had less than 40 emails, so the account didn’t cause space problems, or anything. But I managed to get a few other essential services bound to tuta before I got ill. That was unfortunate.
I won’t be dealing with a corporation that treats mail accounts casually as if they were not an important ‘anchor’ for other internet services. A small mail account should never be taken down for ‘not using it enough’. No tuta business crap again. disroot.org are the shit for me. Cool guys, and they still had my ~8yo account running without me using it until now…