I made my first and only account with tutamail and within 48 hours it was disabled due to abuse. It really bothered me because I had forwarded now deleted emails for storage, updated many accounts including my doctors with the new tuta email. The next time I try to login it tells me that my password is wrong or can’t login. I waisted my time trying to change the password and when I contacted support they send me this:

Hi there,

Thank you for your email.

Your account was flagged as an abusive signup by our system and it was therefore suspended. We have reviewed this case and we cannot make an exception. Please understand that we block some signups based on many different criteria in order to ensure the quality of our service.

Please feel free to register a different account.

Why the hell would I make another one? I signed up my one account the same day that I discovered them. I used a VPN, as if that’s anything new. “I can make another account” really? So they can delete it again?

Obviously I should have tested their client before going all in. Who cares about privacy when random assholes can just wipe my data or read my emails. I needed to vent. Fuck you tutamail

  • ArcaneSlime@lemmy.dbzer0.com
    6·
    1 day ago

    Yeah they deleted an acct of mine for inactivity, then when I replaced it they flagged the new one for manual review saying “this addr cannot send/receive emails until it is cleared, please email us at [support acct] using [the very acct that cannot send mail, ffs].” Like dude how can I email you from the email on your servers that you have blocked from sending email? How does that make sense to you?

    Anyway I made a Disroot acct which is better for me because IMAP support. They flagged me for review too, but then approved TWO different emails without all that horse shit from Tuta. Their sign up site can be a bit confusing (in particular their “human check” just says “weak password” unless you hit the character count so just max that out, but as a result of this confusion I’m using a 64char long randomly generated pass so, yay) but other than that they’ve been great so far.