When Windows users suddenly discover that their files have vanished from their desktops after interacting with OneDrive, the issue often stems from how Microsoft’s cloud service integrates with the operating system. The automatic, near-invisible shift to cloud-based storage has triggered strong reactions from users who find the feature unintuitive and, in some cases, destructive to their local files.
It is unreasonable to expect users to understand.
Or read, be it app popups or error messages. Or learn how to use tools that have been in place for years. Or take basic responsibility for their inability or unwillingness to learn and understand.
At some point, saying “it’s unreasonable to expect the user to understand something” is itself unreasonable. Maybe it’s because I’ve been in IT for like 20 years, but I have minimal sympathy for people who choose not to understand the basic utilities that they have to interact with for their jobs that have been in place for a long time. At the very least, you should know how file management works if you’re making files as part of your job, and that you don’t just delete files from your system, especially important business files…