I’m not missing your point at all. In fact, I addressed it quite clearly in my previous comment.
I think you’re actually missing my point, or purposely disregarding it. You don’t take “the customer is always right” to mean “the customer can do no wrong”, do you?
And retail is still built around customer “satisfaction” before dusting off shelves, and no one gets overtime these days, so welcome distraction from actually having to work.
![[StBeals] Unhelpful](https://lemmy.dbzer0.com/pictrs/image/bd40ae69-64c2-4942-a7c5-adee10e9b260.webp){kind=link}
Customers pay so you can get a check. Might want to consider that portion of the relationship.
The fun thing about retail is that not all “customers” are paying.
As well, paying doesn’t give customers a right to a retail employee’s time. And not every retail employee’s job is to help customers.
So yeah, customers can be a distraction.
Missing my point. No customer=no business=no employees = No pay. Tada!
I’m not missing your point at all. In fact, I addressed it quite clearly in my previous comment.
I think you’re actually missing my point, or purposely disregarding it. You don’t take “the customer is always right” to mean “the customer can do no wrong”, do you?
99% of retail is literally mindless busy work, so distractions are always welcome. The literal one exception is inventory week.
I dunno, for the last 15 or so years in my part, it’s seemingly been industry standard to run on a skeleton staff.
And retail is still built around customer “satisfaction” before dusting off shelves, and no one gets overtime these days, so welcome distraction from actually having to work.