Games are also just released in a poorer state now than they were in the past. Consider the extreme - old school console games. Anything from the pre-Dreamcast era couldn’t ever receive updates. The Dreamcast was the first console to have internet access built in. Hell, millions of people played computer games without having an internet connection. In that era, you could never update your game, except for going to new release versions. You could fix bugs in your new cartridges, but once an NES game was sold and out in the world, that was it.
But over time, it’s now become safe for publishers to assume their customers have internet access. Net access has become so ubiquitous that it can safely be assumed that anyone with enough money for a gaming console also has money for at least a cheap internet connection. What few exceptions to this exist are so small in number publishers can just ignore them.
Internet updates started as something rare. But they became the norm. And then the expectation. And finally the default assumption. Companies have since found that they can outsource a lot of their bug testing to their customers. Why spend money hiring hundreds of play testers to explore every nook, cranny, and odd game path, trying to root out every bug? Why not instead do just enough to make sure the game is decently playable? You pay for a small amount of bug testing. Then you sell your game to thousands or millions of people, and your customers do your bug testing for you!
Even better, you can value-engineer bugs now! In the past, you had to be incredibly thorough. Your testers couldn’t know how often a given bug or exploit would be encountered by the average player. They were trying to find everything. But with modern analytics, you can take a bastard bean-counter’s approach to bug fixing. Everything players do is tracked. So when people report bugs, analyze what portion of play throughs will ever encounter that bug. If it’s rare enough to not likely deter sales, then don’t bother spending money to fix it. This is how known bugs go unfixed for years. The question is not, “is there a bug?” The question is, “is there a sales-relevant bug?”
In short, people now expect updates a lot more because games simply aren’t built like they used to be. Sure, buggy games always existed. Fly-by-night operators would make buggy shovelware and sell it to unsuspecting grandmas. But games from reputable publishers were thoroughly tested and debugged, as an internet-connected customer could not be assumed. Now, games at launch have become bug-filled messes. And they’re often shipped without their advertised and intended features fully implemented yet. And we’ve just become accustomed to this. We’ve learned to tolerate developer laziness. But in turn, we also expect updates to polish these turds on the backend.
Games are also just released in a poorer state now than they were in the past. Consider the extreme - old school console games. Anything from the pre-Dreamcast era couldn’t ever receive updates. The Dreamcast was the first console to have internet access built in. Hell, millions of people played computer games without having an internet connection. In that era, you could never update your game, except for going to new release versions. You could fix bugs in your new cartridges, but once an NES game was sold and out in the world, that was it.
But over time, it’s now become safe for publishers to assume their customers have internet access. Net access has become so ubiquitous that it can safely be assumed that anyone with enough money for a gaming console also has money for at least a cheap internet connection. What few exceptions to this exist are so small in number publishers can just ignore them.
Internet updates started as something rare. But they became the norm. And then the expectation. And finally the default assumption. Companies have since found that they can outsource a lot of their bug testing to their customers. Why spend money hiring hundreds of play testers to explore every nook, cranny, and odd game path, trying to root out every bug? Why not instead do just enough to make sure the game is decently playable? You pay for a small amount of bug testing. Then you sell your game to thousands or millions of people, and your customers do your bug testing for you!
Even better, you can value-engineer bugs now! In the past, you had to be incredibly thorough. Your testers couldn’t know how often a given bug or exploit would be encountered by the average player. They were trying to find everything. But with modern analytics, you can take a bastard bean-counter’s approach to bug fixing. Everything players do is tracked. So when people report bugs, analyze what portion of play throughs will ever encounter that bug. If it’s rare enough to not likely deter sales, then don’t bother spending money to fix it. This is how known bugs go unfixed for years. The question is not, “is there a bug?” The question is, “is there a sales-relevant bug?”
In short, people now expect updates a lot more because games simply aren’t built like they used to be. Sure, buggy games always existed. Fly-by-night operators would make buggy shovelware and sell it to unsuspecting grandmas. But games from reputable publishers were thoroughly tested and debugged, as an internet-connected customer could not be assumed. Now, games at launch have become bug-filled messes. And they’re often shipped without their advertised and intended features fully implemented yet. And we’ve just become accustomed to this. We’ve learned to tolerate developer laziness. But in turn, we also expect updates to polish these turds on the backend.