Saw this in our all IT Teams chat today with people complaining. I just laughed and said oh well that’s what you get when you moved from on prem to cloud. At least it was a Saturday, although I think that was by design since it appeared to be due to a change they implemented and reversed so that makes sense.
We recently had a huge outage almost a month ago with RingCentral as well. Our entire call center was down for almost 8 hours due to that crazy outage. I have been with this company 19 years and it was Avaya on prem and never had a single outage, last year we moved to RingCentral and boom less than a year later that happened. The funny thing is they also said they never had that happen that bad ever before either. Thankfully our VP has been around the block and knew to tell the company when we shifted to cloud that we needed to lower our expectations from what we previously had because there’s no way you will have 100% uptime with a cloud solution. 8 hours was never expected, though, lol.
I just laughed and said oh well that’s what you get when you moved from on prem to cloud.
Our Techs said that you couldn’t buy on-perm exchange anymore. You needed to go with the cloud subscription, which “includes” all the crap you don’t want: like Teams.
Atleast, they said didn’t make financial sense to pay for Google Workspace + Slack + Cloud Exchange, when MS offered their (lesser) services as a bundle (but the human suffering is real) :(
Saw this in our all IT Teams chat today with people complaining. I just laughed and said oh well that’s what you get when you moved from on prem to cloud. At least it was a Saturday, although I think that was by design since it appeared to be due to a change they implemented and reversed so that makes sense.
We recently had a huge outage almost a month ago with RingCentral as well. Our entire call center was down for almost 8 hours due to that crazy outage. I have been with this company 19 years and it was Avaya on prem and never had a single outage, last year we moved to RingCentral and boom less than a year later that happened. The funny thing is they also said they never had that happen that bad ever before either. Thankfully our VP has been around the block and knew to tell the company when we shifted to cloud that we needed to lower our expectations from what we previously had because there’s no way you will have 100% uptime with a cloud solution. 8 hours was never expected, though, lol.
Our Techs said that you couldn’t buy on-perm exchange anymore. You needed to go with the cloud subscription, which “includes” all the crap you don’t want: like Teams.
Atleast, they said didn’t make financial sense to pay for Google Workspace + Slack + Cloud Exchange, when MS offered their (lesser) services as a bundle (but the human suffering is real) :(