Jaden Norman@lemmy.world to Technology@lemmy.worldEnglish · 24 days agoAI agents wrong ~70% of time: Carnegie Mellon studywww.theregister.comexternal-linkmessage-square284fedilinkarrow-up1984arrow-down120cross-posted to: technology@lemmy.ml
arrow-up1964arrow-down1external-linkAI agents wrong ~70% of time: Carnegie Mellon studywww.theregister.comJaden Norman@lemmy.world to Technology@lemmy.worldEnglish · 24 days agomessage-square284fedilinkcross-posted to: technology@lemmy.ml
minus-squareeatCasserole@lemmy.worldlinkfedilinkEnglisharrow-up2·24 days agoI’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
minus-squareUlrich@feddit.orglinkfedilinkEnglisharrow-up4arrow-down1·23 days agoThat’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
minus-squareeatCasserole@lemmy.worldlinkfedilinkEnglisharrow-up1·23 days agoOh absolutely, nothing was gained, time was wasted. My wording was too charitable.
I’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
That’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
Oh absolutely, nothing was gained, time was wasted. My wording was too charitable.