My literal job consists of helping other (generally much less technically savvy) representatives provide support to our end users, and it being their literal job to provide “tech” help to users is still not enough of an incentive for 80+% of them to learn anything beyond basic computing. Sometimes it’s like pulling teeth just to get a fucking click path or screenshot of what’s actually happening.
Now expand that out to now I am not getting paid to help people and those asking for help are often VERY entitled that they deserve to have their hand held through the entire process. It’s frustrating and often thankless.
My literal job consists of helping other (generally much less technically savvy) representatives provide support to our end users, and it being their literal job to provide “tech” help to users is still not enough of an incentive for 80+% of them to learn anything beyond basic computing. Sometimes it’s like pulling teeth just to get a fucking click path or screenshot of what’s actually happening.
Now expand that out to now I am not getting paid to help people and those asking for help are often VERY entitled that they deserve to have their hand held through the entire process. It’s frustrating and often thankless.
There’s an older manual for how to ask a “hacker” for technical help that I think is so spot on for setting proper expectations: http://catb.org/~esr/faqs/smart-questions.html