Much of this stuff is automatic - I’ve worked with such contracted services where uptime is guaranteed. The contracts dictate the terms and conditions for refunds, we see them on a monthly basis when uptime is missed and it’s not done by a person.
I imagine many companies have already seen refunds for outage time, and Amazon scrambled to stop the automation around this.
They’ll have little to stand on in court for something this visible and extensive, and could easily lose their shirt with fines and penalties when a big company sues over breech when they choose to not renew.
Just cause they’re big doesn’t mean all their clients are small or don’t have legal teams of their own.
Much of this stuff is automatic - I’ve worked with such contracted services where uptime is guaranteed. The contracts dictate the terms and conditions for refunds, we see them on a monthly basis when uptime is missed and it’s not done by a person.
I imagine many companies have already seen refunds for outage time, and Amazon scrambled to stop the automation around this.
They’ll have little to stand on in court for something this visible and extensive, and could easily lose their shirt with fines and penalties when a big company sues over breech when they choose to not renew.
Just cause they’re big doesn’t mean all their clients are small or don’t have legal teams of their own.