These contracts do not stipulate reimbursement for lost revenue. The “uptime guarantee” just gets you a partial discount or service refund for the impacted services.
It is on the customer to architect their environment for high availability (use multiple regions or even multiple hyperscalers, depending on the uptime need).
Source: I work at an enterprise that is bound by one of these agreements (although not with AWS).
SLA contracts can have a plethora of stipulations, including fines and damages for missing SLO. It really depends on how big and important the customer is. For example, you can imagine government contracts probably include hefty fines for causing downtime or data loss, although I am not involved with or familiar with public sector/ government contracts or their terms.
You can imagine that a customer that is big enough to contract a cloud provider to build new locations and install a bunch of new hardware just for them, would also be big enough to leverage contract terms that include fines and compensation for extended downtime or missing SLO.
I work at a data center for a major cloud provider, also not AWS
These contracts do not stipulate reimbursement for lost revenue. The “uptime guarantee” just gets you a partial discount or service refund for the impacted services.
It is on the customer to architect their environment for high availability (use multiple regions or even multiple hyperscalers, depending on the uptime need).
Source: I work at an enterprise that is bound by one of these agreements (although not with AWS).
SLA contracts can have a plethora of stipulations, including fines and damages for missing SLO. It really depends on how big and important the customer is. For example, you can imagine government contracts probably include hefty fines for causing downtime or data loss, although I am not involved with or familiar with public sector/ government contracts or their terms.
You can imagine that a customer that is big enough to contract a cloud provider to build new locations and install a bunch of new hardware just for them, would also be big enough to leverage contract terms that include fines and compensation for extended downtime or missing SLO.
I work at a data center for a major cloud provider, also not AWS
It’s not at all uncommon for fines to be built into an SLA