Fair, it could be more intuitive. IMO stuff like that is why a good trainer is important. FWIW I’ve worked with ServiceNow for a long time, and am a big fan of it.

When you say search is a stack, do you mean filters? If so, you can just click the > in the breadcrumb to remove the single element after it leaving the rest of the query.

The horn arrangement just absolutely slays.

The Ikea Stygbar remote is cheap and has 4 buttons plus long press capability. I got a ton for dirt cheap, they’re great.

Huge second for the Becky Chambers stuff. Both those Monk & Robot books are sublime.

Well both of those are damn cool, thank you for the links!