What I’m saying is that when you see one of these messages you should interpret it as “something is wrong on our end, nothing you can or need to do on your end, please hang tight as we’re aware of the issue and working on it”. They don’t give you more info than that because that average person is probably not a dev and doesn’t have any need for more details than that.
I do agree, the whole “oops sowwy” with a sad Labrador vibe is a little irritating. But I guess they do it cause it’s a harmless and layman-friendly response.