When shit hit the fan, they just super calmly looked around, and said “That’s a bit boring.”

Yeah, that could go badly… If people think you’re not taking their emergency seriously, and it turns out it’s not a quick fix, they’re probably not going to be very happy

I do find redirecting them calmly to be even more helpful. Just don’t let their panick infect you, and start working the problem normally

That usually calms people down instantly, because it skips the part where they have to convince you there’s a problem, instead you just skipped to giving them what they actually want