• lightnsfw@reddthat.com
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    21 hours ago

    If they have people available to be doing call backs, why are those people not just answering phones?

    • Rolder@reddthat.com
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      19 hours ago

      I work at a place with call backs. You’re in the same queue regardless of if you wait on the phone or as a call back. Only difference is when we pick it up it rings you.

    • mushroommunk@lemmy.today
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      21 hours ago

      It’s supposed to be a queue system. The people are handling a call, and when it’s handled, they look at the next in the queue and call them back.