They are often also recording/transcribing the conversation when they put you on hold as well, and summarizing the call for the agent based on the transcript. When my ISP raises internet prices, I always have to call them to get the increase reversed. When I’m waiting on hold, i pretend to talk to my partner saying what my desired price is and that i’ll call a competitor afterwards if they can’t match so that gets summarized for the agent.
I guess not every place does this, because I swear the last few times I’ve been on hold I got transferred 2 or 3 times and had to re-explain my entire issue all over again to each person.
They are often also recording/transcribing the conversation when they put you on hold as well, and summarizing the call for the agent based on the transcript. When my ISP raises internet prices, I always have to call them to get the increase reversed. When I’m waiting on hold, i pretend to talk to my partner saying what my desired price is and that i’ll call a competitor afterwards if they can’t match so that gets summarized for the agent.
I guess not every place does this, because I swear the last few times I’ve been on hold I got transferred 2 or 3 times and had to re-explain my entire issue all over again to each person.
It’s a boring dystopia we live in.