Because somewhere on their side they have a synchronization process that runs periodically every 10 minutes. If you click the link directly some of your information will be sent to a system that doesn’t yet know the link has been sent because it wasn’t synchronized.
Complete failure of design but from an IT standpoint it is understandable.
Unfortunately BT’s systems are a hodge podge of different systems written and built over the last 40+ years, in various states of development from brand new, bleeding edge, to abandoned, running on an excel spreadsheet. To say the overall system was “designed” is to misunderstand the size and complexity of BT and its legacy systems. The fact that it works at all is a miracle borne out of the sweat and talent of great engineers hampered by busybody managers.
Because somewhere on their side they have a synchronization process that runs periodically every 10 minutes. If you click the link directly some of your information will be sent to a system that doesn’t yet know the link has been sent because it wasn’t synchronized.
Complete failure of design but from an IT standpoint it is understandable.
Unfortunately BT’s systems are a hodge podge of different systems written and built over the last 40+ years, in various states of development from brand new, bleeding edge, to abandoned, running on an excel spreadsheet. To say the overall system was “designed” is to misunderstand the size and complexity of BT and its legacy systems. The fact that it works at all is a miracle borne out of the sweat and talent of great engineers hampered by busybody managers.