The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
They don’t care. They only care about like go up.
They’re hoping to phase out human employees ASAP.
Or to have someone to blame when the line goes down