The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
Welcome to Burger King, I love you. Welcome to Burger King, I love you. Welcome to Burger King, I love you…
Yeah, I really don’t care about the forced speech they do. Organic, natural speaking is way better than a script, and I don’t require anyone at their job to say welcome, please, etc. It’s a stupid solution in search of a problem.
Of course, I also don’t eat at burger king or their rivals, so I doubt they care. Increase the quality, decrease the price. That’s what would get me to go.