The patent called “STATE MANAGEMENT FOR VIDEO GAME HELP SESSIONS” describes multiple examples where a pop-up might ask a player to let a helper take over the gameplay for a while.
Imagine if a user were struggling to find a rare gem in an RPG; if allowed, the helper would take control from the player. They would proceed to chat and guide the user through the process of acquiring the gem.



Can we just hire someone to play the game for us so we can watch? LOL JK. That would be bat-twitch CRAAAAAYZY.
Im one of those people who will totally watch someone else play a game.