Official statement from Valve.
We shared with the NYAG that these types of boxes in our games are widely used, not just in video games but in the tangible world as well, where generations have grown up opening baseball card packs and blind boxes and bags, and then trading and selling the items they receive.
You’re right! We should stop that too!
Is that why they argued against refunds for years until the EU forced them to do the bare minimum?
Is that why they happily sell broken games with zero quality control?
Is that why they happily continue to sell abandoned early access products?
Is that why they make back alley deals with publishers to use Steam as DRM for physical releases?
Is that why platform most-favored-nations is used to prevent games being sold for cheaper on other platforms.
Fuck you. You brainwashed G*mer cunt.