my company of 50 went down to 22 because of “AI productivity gainz” - then we had the biggest dip in client retention in its 10 year history and those clients that do remain all have massive issues with getting what they want and there are constant “fire drills” to keep them happy.
my company of 50 went down to 22 because of “AI productivity gainz” - then we had the biggest dip in client retention in its 10 year history and those clients that do remain all have massive issues with getting what they want and there are constant “fire drills” to keep them happy.
We just started using it a couple of weeks ago, I’m expecting this very same scenario.
Did management have anything to say? How was the dip in client retention measured?
EOY state of the Union report, 10Q reporting or whatever the eoy one is called.
Retention is the classic churn metric (lost/total)*100