I still use gmail and drive for work but otherwise I’m never logged into anything google at home. Today when I tried to expand on a restaurant’s hours it wouldn’t let me see them without logging in, although it still worked in incognito. This restaurant screenshot is just a random other example I tried, but for the one I was actually checking google had the correct hours while the official website hasn’t been updated in awhile and had the old ones (website said they’re still open for dinner but they’ve only been doing lunch for a year or so now)
Those are the vibes you’re giving now. How about you actually try to explain how NG911 is gonna help with those scenarios I gave, because I don’t see any way the technologies involved that I’ve been told about are going to save me from having to manually look around on Google maps (or similar kind of service) to figure out where I need to enter a call.
Sure, I suppose they’ll be able to send me a picture or a video, instead of trying to describe it to me, but I’m still going to need to match that up to the real world somehow.
And sure, maybe our location data will be a bit better, but if they’re driving 5 minutes before pulling over to call, that location data won’t tell me what side of the road they were on when the accident actually happened.
I don’t have to because you obviously are one of the dispatchers who’s going to bitch and complain about every single point. And you’re also grossly underestimating how impactful this is. I’m a geospatial information scientist this is currently being established in the NE right now and it is helping better than old world systems. I’m not going to explain to you my job when there’s federal guidelines showing how this will be impactful. Go educate yourself I already got my degrees.
You’re a fucking corporation stooge who’s huffing your own farts.
There’s a lot of places where ng911 is going to be very helpful, this isn’t one of them and if you had any actual confidence that it would be helpful I this situation you’d be singing it’s fucking praises explaining how.
https://www.911.gov/issues/ng911/ Here you go. Now learn. It works better and I don’t have time to explain my whole fucking degree to a phone answerer when you just need to know it works better pick up the fucking phone.
Someone’s pissed off they have to do a new job and refuses to read documentation which is my proof. I don’t see why I’d have to re type it out for you to understand. Also I don’t work for a corporation I work for the government and this is live already and works better. If you want to know more about that you can read the fucking documentation you uneducated phone call taker. Go back to just picking up a fucking phone and leave the actual decision to people with degrees because we know what we’re doing because we fucking read. I’d be surprised if you could name me 10 books in person you read this year.
And not a damn part of that has anything that would keep me from having to look around on Google maps or something similar trying to match up a vague description of a location that my caller may not even be at to something that I can enter into our system.
For someone so hung up on reading, you’re really fucking bad at comprehend what the issue is that I’m describing.
Sure, I may getter more accurate location info, maybe even good enough to tell what side of the street my caller is on now, but I’m still going to need to figure out what side of the road they were on when an incident actually happened to figure out jurisdiction, because they may have turned around, pulled over 2 blocks away, turned I to a parking lot across the street, or waited 6 hours and went home before calling.
So one way or another I’m going to need to look for landmarks on a map or something like Google street view that my caller will recognize and get them to describe where they were in relation to those landmarks.
And sure they’ll be able send me pictures or video call me to show me where they’re talking about. If it’s live video that combined with location data while they’re still on-scene that would certainly be great, but otherwise I’m still gonna have to be hunting around on a map trying to figure out which of the 6 Sunoco gas stations in town they sent me a picture of.
And they can text me, which is something we’ve had in my county for a while. Great for people who aren’t able to talk for one reason or another, but not exactly a dramatic upgrade over asking the same questions and getting the same answers verbally
PSAP registries, better interoperability with other PSAPs, etc. is nice, but totally besides the issue here. Both sides of the border could be departments we dispatch for and I just need to know which one to send
And better address lists, ALI info, phone records and such are nice, but if they’re not at their home address, they don’t know the name of the business they’re calling about, and all they can give me is that it happened “in the park with a statue that looks like a dick” or “that vacant lot where Bob’s Deli used to be” (Bob’s Deli, as it turns out, burned down in 1983) none of that is particularly helpful.
Again, there are really good use cases for NG911, and I’M not denying that. Every day I find some circumstance where I’d love to have those promised capabilities that are allegedly just around the corner for us.
But none of them solve this problem.
And you’ve been sold on the idea that ng911 is some sort of magical pill that’s going to give every dispatcher $10,000, a pony, and a blowjob while the calls practically handle themselves, and that’s just not the case.
So get your head out of your fucking ass.