Updated: 8/1/2025 4:18 p.m. ET: In a statement to Kotaku, a spokesperson for Valve said that while Mastercard did not communicate with it directly, concerns did come through payment processor and banking intermediaries. They said payment processors rejected Valve’s current guidelines for moderating illegal content on Steam, citing Mastercard’s Rule 5.12.7.

“Mastercard did not communicate with Valve directly, despite our request to do so,” Valve’s statement sent over email to Kotaku reads. “Mastercard communicated with payment processors and their acquiring banks.  Payment processors communicated this with Valve, and we replied by outlining Steam’s policy since 2018 of attempting to distribute games that are legal for distribution.  Payment processors rejected this, and specifically cited Mastercard’s Rule 5.12.7 and risk to the Mastercard brand.”

Rule 5.12.7 states, “A Merchant must not submit to its Acquirer, and a Customer must not submit to the Interchange System, any Transaction that is illegal, or in the sole discretion of the Corporation, may damage the goodwill of the Corporation or reflect negatively on the Marks.”

It goes on, “The sale of a product or service, including an image, which is patently offensive and lacks serious artistic value (such as, by way of example and not limitation, images of nonconsensual sexual behavior, sexual exploitation of a minor, nonconsensual mutilation of a person or body part, and bestiality), or any other material that the Corporation deems unacceptable to sell in connection with a Mark.”

Violations of rule 5.12.7 can result in fines, audits, or companies being dropped by the payment processors.

      • Darkonion@lemmy.world
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        2 days ago

        This might just be my insomnia talking, but I thought a reasonable idea might be to call and reduce the available credit by however much is comfortable. For me, it would be fairly reasonable to reduce it by 50%. I assume they use some kind of magicians handshake to value their company based on how much potential credit is out there… Maybe it’d do nothing though. Anyone know?

        • Saleh@feddit.org
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          2 days ago

          You guys use them for actual credit? To me it seems that in Europe they are mostly used as a debit card directly charging your account, but compatible with the global payment processing of them.

          • lmmarsano@lemmynsfw.com
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            2 days ago

            I thought credit was the main selling point.

            • Ability to dispute & reverse charges.
            • Flexibility to keep cash in an account earning higher interest until payment is due.
            • Not having to constantly check enough cash is in your low interest checking account (which you’ll keep low so your cash earns more interest elsewhere & to minimize losses in case of unauthorized debits).
            • Björn Tantau@swg-empire.de
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              2 days ago

              You have an account that earns interest?

              Last time I saw that was as a child.

              But then again I was able to get a loan for my house at ridiculously low interest, so I’m not complaining too much.

              • lmmarsano@lemmynsfw.com
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                2 days ago

                Yep, like this one, though it could earn more in bonds or investments.

                Low-interest loans are great, too: if they don’t need to be repaid right away, they can be leveraged to earn back more than their cost.

              • Modern_medicine_isnt@lemmy.world
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                2 days ago

                Well think of it like this. I keep an amount in my checking account (basically no interest) to cover the credit card bills. Extra I move out to an online savings account that does have a ddcent interest rate. By having a date when the CC bill comes due, I can check once a month (7 days before due) and move money if needed to cover the bill. So while the checking has practically no interest, I was getting close to 5% on the savings for a while. Still a far stretch from the 12% cds I got as a kid, but it’s something.

        • proudblond@lemmy.world
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          2 days ago

          I am not a financial guru so hopefully someone will correct me if I’m wrong about this, but your credit score is affected positively the more available credit you have. So by voluntarily lowering your available credit, you’re actually hurting yourself way more than the card companies. At least I think that’s how it works, or rather one of many factors.

        • M0oP0o@mander.xyz
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          2 days ago

          Amex charges up to 14% of every transaction. If a place takes it, they are almost always ripping you off.

            • M0oP0o@mander.xyz
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              1 day ago

              As someone who does not take amex they want to charge me between 7% and 14%. Maybe if I did more sales they would not charge as much, but the reason amex is not taken in as many places as mastercard or visa is the 7% to 14%.

              • ripcord@lemmy.world
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                15 hours ago

                Weird. All the info I can find shows a maximum merchant fee of 3.3% + $0.10 per transaction.

                Even this article about the topic says the reason is because amex charges .5% - 1% more. Not 6-13% more.

                Maybe it varies by country? Are you in NoAm or somewhere else?

                • M0oP0o@mander.xyz
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                  15 hours ago

                  I am in Canada, and amex is famous for charging way too much in merchant fees. They also charge it under a silly system based on the type of card used (the more “elite” the more the merchant pays).

    • filcuk@lemmy.zip
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      2 days ago

      Does it really matter when you’re a duopoly and equally bad as one another?