Went to get some laundry services and called the number. I was leery as I am in Toronto area and number was Nova Scotia.

A male sounding person answered and I started posing questions about laundry services they offered. This guy was the politest person I had heard in over a decade. Concise but vague. I thought it was VOIP delay as there was a 3-5 second pause for him to reply but realized that it was too consistent. It was a fucking AI attendant talking at me. I said stick your AI, I will not be using your services and hung up.

Grrrrr me want human.

  • partial_accumen@lemmy.world
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    11 hours ago

    Can you provide an example where “Most people … choose the non-human one because its significantly cheaper to the consumer of the product/service.”

    Sure. Frontier airlines charges a fee to talk to a customer service human agent while the same tasks can be accomplished for free through the app/website:

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