- cross-posted to:
- technology@lemmy.world
- cross-posted to:
- technology@lemmy.world
cross-posted from: https://lemmy.nz/post/28397398
The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.
With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”
Maybe, but could it also be an intentional dark pattern to make it difficult to cancel?
even if that is the case it’s a good sign imo. it means people were causing an impact big enough for them to notice and take action.
They use AWS and specifically design their software to be able to dynamically scale, ever since Wandavision crashed their playback.
Is it possible that they never entertained having to make their cancellation page scalable? Sure. Is it more likely that they intentionally haven’t made it scalable? Yes.
Anytime I want to cancel something and the company makes it difficult I just cancel the credit card side of it. Sod them. That’s what they get if they want to play silly buggers.
Yup
Maybe. But more probably it was just fast written and untested.
Could also be a decision to limit how much the service scales as more people use it. It’s not like they are incentivised to throw a bunch of hardware at the problem when the problem in question is “people are unable to leave the platform”
Sure. It’s a design flaw. Yep. Nothing to see here.
Unlikely. I was trying to contact support and that was completely broken also. Unlikely if they were just trying to make cancellation harder. Likely if they were overloaded.
But overloaded by design?
There’s a huge public rush to cancel their services. It’s probably just overloaded by reality.