

I originally sold my app on Beyond.com (which was originally software.net). They took 10% which didn’t seem too bad. One day they contacted me about giving my app a “freebate” – basically the app was still $29.95 but buyers could fill out a form and send it in and eventually (like months later) get their $29.95 back. Per their data only about half of buyers ever bothered to do this so it was effectively a 50% off deal. Beyond.com was supposed to give me about $10 per copy sold instead of the normal $27 to cover the freebate and they would make $5 per copy instead of their normal $3.
I said OK and they featured my app on their front page and sales went up like 100X and I was of course pretty happy. The funny part was that their accounting system was all fucked up and I kept getting $27 per copy sold even though the freebate was still in place. I actually tried contacting them multiple times about this to get the situation corrected and I could never get through to anybody who had any clue about what was going on. Eventually they went bankrupt and shut down and years later I got one of those class-action settlement checks in the mail without any explanation of what it was for. Maybe sales of my app were even better than they were telling me, I dunno. I’ve never once met a person in the real world who has ever even heard of the app so that doesn’t seem very likely.






One of the problems is that these “failures in autonomy” could include a failure to engage a tele-operator when one is needed.