I quit going to Subway when they changed their whole menu. I went and asked for a spicy italian, blank stare from the employee, “uh, that’s not on the menu”. I said “Okay” and left. The menu wasn’t structured to “make your own” thing not on the menu. Subway was never spectacular food but serviceable, quick, and fairly inexpensive. Not the case anymore, and the weird shit they’ve advertised lately looks awful. FFS, ad are supposed to make things look better than they are, so if these ads look better than the real thing, it must be dreadful irl.
If a business can’t or doesn’t want to provide their service after 7pm, their closing time should be 7pm (or earlier), not 730pm. It’s not “assbag” to go into an open business and expect to receive whatever service they allegedly provide, and it certainly doesn’t warrant extraordinary tips.