I must disagree with you there. I get more support from the open source community and their things than I do from commercial stuff. Commercial pretends to offer support that isn’t actually there in 2025. They just have call centers that tell you to reboot and then escalate, which basically turns into stalling until you figure it out yourself.
When was the last time you got support for a Google product? What about Microsoft? Apple? Apple used to have decent support but it’s all the same offshored nonsense that the others have now. Hearing “I don’t know” in an Indian accent isn’t support. Microsoft is the worst of the bunch. They have an entire industry set up with people saying you can get support in their ecosystem but it’s all third parties pointing at eachother and no one taking any responsibility.
If it makes you feel better (read worse) my company buys around 500,000 chips a year, and we’re still effectively in the same support tier as an individual user.
I’ve pushed for chips with upstream Linux kernel support, even though they’re more expensive, because it’s so bad with proprietary software
Might want to point out doing so now will insulate your company from the shock of being forced to migrate down the road. The entire industry is throwing money into AI in the foreground, while in the background they are preparing their transition away once it explodes and takes titans down.
Everyone outside the US is moving away from the proprietary model.
I must disagree with you there. I get more support from the open source community and their things than I do from commercial stuff. Commercial pretends to offer support that isn’t actually there in 2025. They just have call centers that tell you to reboot and then escalate, which basically turns into stalling until you figure it out yourself.
When was the last time you got support for a Google product? What about Microsoft? Apple? Apple used to have decent support but it’s all the same offshored nonsense that the others have now. Hearing “I don’t know” in an Indian accent isn’t support. Microsoft is the worst of the bunch. They have an entire industry set up with people saying you can get support in their ecosystem but it’s all third parties pointing at eachother and no one taking any responsibility.
If it makes you feel better (read worse) my company buys around 500,000 chips a year, and we’re still effectively in the same support tier as an individual user.
I’ve pushed for chips with upstream Linux kernel support, even though they’re more expensive, because it’s so bad with proprietary software
Might want to point out doing so now will insulate your company from the shock of being forced to migrate down the road. The entire industry is throwing money into AI in the foreground, while in the background they are preparing their transition away once it explodes and takes titans down.
Everyone outside the US is moving away from the proprietary model.