“Hey, I’m reaching out with regard to ticket 27472. I’ll need to remote into your device. You’ll see a notification that it’s happening. I just wanted to give you a heads up that the notification is expected behavior. Let me know if you have any questions!”
One message.
Do work.
“Hey again, the .zip is benign. Thanks for reaching out! Feel free to open it.”
Jfc you just do both at the same time.
“Hey, I’m reaching out with regard to ticket 27472. I’ll need to remote into your device. You’ll see a notification that it’s happening. I just wanted to give you a heads up that the notification is expected behavior. Let me know if you have any questions!”
One message.
Do work.
“Hey again, the .zip is benign. Thanks for reaching out! Feel free to open it.”
They respond “thanks sorry I was at lunch”
“👍”
Never speak again.