I did a support call in the 90’s where “clicking the left mouse button” was stumping her. After trying a few variations of instructions, I decided to take a step back and better assess the situation.
Me - Ma’am, are you left or right handed?
Her: right
Me: Lift your right hand, and look at the mouse. It should be a palm sized white plastic device with two buttons, one on the left and one on the right where your fingers rest. There should also be a small cable that extends from the far side and plugs into your computer. The underside of it has a little grey ball in the middle. Do you see it?
Her: You mean the doohickey on the floor?
Me: Pardon me?!? Well, it should be on your desk, not the floor. Why would it be down there?
Her: You mean the foot pedal?
Me: *light bulb clicks on. Are you really familiar with sewing machines?
Her: yes, but this doesn’t work anything like that.
Me: ok. We have found the problem! This is great. First step is to take the foot pedal off the floor and place it on the desk, under your right hand when you are sitting comfortably.
I did a support call in the 90’s where “clicking the left mouse button” was stumping her. After trying a few variations of instructions, I decided to take a step back and better assess the situation.
Me - Ma’am, are you left or right handed?
Her: right
Me: Lift your right hand, and look at the mouse. It should be a palm sized white plastic device with two buttons, one on the left and one on the right where your fingers rest. There should also be a small cable that extends from the far side and plugs into your computer. The underside of it has a little grey ball in the middle. Do you see it?
Her: You mean the doohickey on the floor?
Me: Pardon me?!? Well, it should be on your desk, not the floor. Why would it be down there?
Her: You mean the foot pedal?
Me: *light bulb clicks on. Are you really familiar with sewing machines?
Her: yes, but this doesn’t work anything like that.
Me: ok. We have found the problem! This is great. First step is to take the foot pedal off the floor and place it on the desk, under your right hand when you are sitting comfortably.
From there everything went smooth as silk.
To be fair, some mouse designs back then really did look like a foot pedal, albeit rather small for a foot.
Props on figuring it out and being able to help her.
Dear god…
Ah, reminds me of this good old collection of stories http://www.rinkworks.com/stupid/
This is gold!