When I have an issue with a corp and have to talk to a human I start with an apology to that individual.
“Hey I have an issue with X about Y, but I have nothing against you as a person. You’re just trying to do your job and probably deal with a ton of verbal abuse. I apologize in advance if I get upset or use crude language during this call. Be aware that I’m not upset at you I’m upset at the company policies.”
When I have an issue with a corp and have to talk to a human I start with an apology to that individual.
“Hey I have an issue with X about Y, but I have nothing against you as a person. You’re just trying to do your job and probably deal with a ton of verbal abuse. I apologize in advance if I get upset or use crude language during this call. Be aware that I’m not upset at you I’m upset at the company policies.”