I would have expected them to ask me to message them, in order to resolve the issue of not having access to my old email. Instead, they assume that I still have access to it, by simply contacting my email provider!
If I could do that, I wouldn’t have lost access to it through would I?
Actually no. Im fine. Its just the approach to this that is bad. At least they could try. For example by charging a tiny fee and comparing credit card nubers or names on credit cards.