I would have expected them to ask me to message them, in order to resolve the issue of not having access to my old email. Instead, they assume that I still have access to it, by simply contacting my email provider!
If I could do that, I wouldn’t have lost access to it through would I?
A friend was locked out of her account too, due to it falsely being flagged as underage/below the allowed age.
This can happen extremely easy, as sometimes it’s enough for someone to report a public message of you saying a number, like “12” for example in any given context and your account could get disabled, even if it wasn’t referring to age in particular.
She had to contact them to prove that she indeed was an adult and show her ID, she did multiple times and waited weeks, with no response. Only after she sent a message in which she also explained how you have to read the date of birth on our country’s specific ID card was her account unlocked, again without any message back from then, just unlocked the account. Nice communication on their part.