Just me venting:

So I noticed I was getting spammed with crypto Shit on discord. Turns out my friends hotmail got hacked. He didnt have Access to the Account no more and turned to microsoft. Their response was just straight up bullshit because I am so sure that they can try harder but chose not to.

Yes its not unexpected but seeing it Live is a whole another level of disgusting Business practices. Especially the Part where They Tell him that he should buy minecraft again instead of offering a key or something like that. I know That They cant access one Drive really Unless they have a backdoor key but still straight up scummy to Tell him Theres nothing they can do regarding his Account and that his onedrive data is lost.

Edit: I noticed a Lot of people saying its Fake and honestly idk if it is cause he didnt send me the Screenshot with the Mail included and I didnt ask. This is just the sc he sent me and honestly knowing ms and him is all I need personally. I do get some of the doubts tho, yea and I already wondered whether he was writing to a scammer but I didnt question it. Believe what yall will but I dont think its that unbelievable that ms wont bother with „small stuff like that“

  • egrets@lemmy.world
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    4 days ago

    “You fell for a phishing scam and hadn’t enabled two-factor authentication” is more likely, followed closely by “You used the same password for another service/platform that got compromised”.

    Microsoft are being unhelpful here and deserve to be criticised, but the fault for the “hack” is almost certainly the responsibility of the user.

    • Shrouded0603@feddit.orgOP
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      4 days ago

      I agree, I think it was his fault ofc but microsoft is being totally unhelpful and anyone can fall for scam