They are often also recording/transcribing the conversation when they put you on hold as well, and summarizing the call for the agent based on the transcript. When my ISP raises internet prices, I always have to call them to get the increase reversed. When I’m waiting on hold, i pretend to talk to my partner saying what my desired price is and that i’ll call a competitor afterwards if they can’t match so that gets summarized for the agent.
I guess not every place does this, because I swear the last few times I’ve been on hold I got transferred 2 or 3 times and had to re-explain my entire issue all over again to each person.
Did you know that for most systems where the bot asks you to describe your issue, if you start swearing it’ll connect you directly to a human?
They are often also recording/transcribing the conversation when they put you on hold as well, and summarizing the call for the agent based on the transcript. When my ISP raises internet prices, I always have to call them to get the increase reversed. When I’m waiting on hold, i pretend to talk to my partner saying what my desired price is and that i’ll call a competitor afterwards if they can’t match so that gets summarized for the agent.
I guess not every place does this, because I swear the last few times I’ve been on hold I got transferred 2 or 3 times and had to re-explain my entire issue all over again to each person.
It’s a boring dystopia we live in.
Bot: “In a sentence or two, please describe your issue”
Samuel L Jackson: exists
Bot: “We are connecting you to the CEO directly! Please stop cursing.”
CEO: Yes, Mr. Jackson, I am the CEO! Please stop cursing.
I never stopped.