Had a company tell us we needed to get our ticket numbers up, but we didn’t have any open tickets to close. We were told users shouldn’t have their machines up for more than 5 days without a restart because updates and such were pushed and w.e bs reasons. Just started running reports for uptime and had each tech ping 10 users and tell them to restart or kick off a restart if the machine had no logged on users on it. Poof 150 extra tickets a week from our office. When there is 75,000+ computers on the network… There are always computers that haven’t been restarted in a week.
Only job I’ve ever had to create busy work at. And it was solely because they forced a return to office, so instead of supporting 60,000 employees we were small groups supporting far less (maybe 100 in my building).
Had a company tell us we needed to get our ticket numbers up, but we didn’t have any open tickets to close. We were told users shouldn’t have their machines up for more than 5 days without a restart because updates and such were pushed and w.e bs reasons. Just started running reports for uptime and had each tech ping 10 users and tell them to restart or kick off a restart if the machine had no logged on users on it. Poof 150 extra tickets a week from our office. When there is 75,000+ computers on the network… There are always computers that haven’t been restarted in a week.
Only job I’ve ever had to create busy work at. And it was solely because they forced a return to office, so instead of supporting 60,000 employees we were small groups supporting far less (maybe 100 in my building).
Horribly inefficient