Bro why is Atlassian actually so shit? Two of their open facing tickets I came across last night. One for them to fix table rendering in the description field of tickets and the other to enable the option for collapsable fields in Confluence to be expanded by default.
Both were the better portion of a decade old and both with 1-2 year old updates saying “sorry we’ve taken so long to provide an update on this request”. The confluence one was closed without word and move to another ticket, reducing the votes/views and therefore dev priority. Such basic functionality left unaddressed for a decade. Bizzare-o world with some of these tech companies I swear.
Yeah and it doesn’t help when the new (as of ~2 years ago) dev ops lead is an “AI first” type. I get all that but like 4 years in, tell us to get fucked “your fields are remaining forever collapsed”. 8 god damn years the initial confluence ticket was open.
I came across it while setting up a wiki page last night, there were people who had been monitoring it for years. Some real “abandon hope all ye who enter” type shit.
Every time they add the feature, half of the product breaks. The other half start using twice as much memory and compute, somehow.
They’ve got a pile of technical debt disguised as a product and the development velocity of the snail as a consequence. Very typical. The real question is “why hasn’t the competition eaten their lunch already”.
Atlassian is on the chopping block with the robots getting as good as they are at writing code. It wouldn’t surprise me if we’ll start seeing self-hosted clones that actually work and drop all of the shit complexity that most people don’t use but Atlassian built to land specific customers. So much fucking bloat in software and core features being changed or ignored is due explicitly to this. The larger customers (by ARR) dictate the bounds of the product even if they are a tiny fraction of the actual user base. At work we’re already throwing away a shitty case management system that exists purely to employ people like the little kids at the front of the train in Snowpiercer. We’ll save 6-7 figures in annual licensing, and the team of specialists hired to work in this shitty system are already being migrated to other work. The Saaspocalypse is totally gonna be a thing.
I was about to say that as bad as Outlook was, I actually used its search to figure out some Jira ticket because just… damn trying to find a Jira ticket based on a few keywords is just a pain in the ass…
I don’t know. Between him and the CEO of Atlassian, I think the last will have more trouble. But… why not both?
Bro why is Atlassian actually so shit? Two of their open facing tickets I came across last night. One for them to fix table rendering in the description field of tickets and the other to enable the option for collapsable fields in Confluence to be expanded by default.
Both were the better portion of a decade old and both with 1-2 year old updates saying “sorry we’ve taken so long to provide an update on this request”. The confluence one was closed without word and move to another ticket, reducing the votes/views and therefore dev priority. Such basic functionality left unaddressed for a decade. Bizzare-o world with some of these tech companies I swear.
collapsible fields doesn’t improve shareholder value
Yeah and it doesn’t help when the new (as of ~2 years ago) dev ops lead is an “AI first” type. I get all that but like 4 years in, tell us to get fucked “your fields are remaining forever collapsed”. 8 god damn years the initial confluence ticket was open.
I came across it while setting up a wiki page last night, there were people who had been monitoring it for years. Some real “abandon hope all ye who enter” type shit.
Every time they add the feature, half of the product breaks. The other half start using twice as much memory and compute, somehow.
They’ve got a pile of technical debt disguised as a product and the development velocity of the snail as a consequence. Very typical. The real question is “why hasn’t the competition eaten their lunch already”.
Very very rarely emailing executives can get stuff fixed, amazing when it works though
Oh yee CEOs who lack the visibility they need…
Who needs to find tickets when you have Rovo!
Wait, you’re saying you do not log in just to use it? What’s wrong with you, the shareholders specifically requested it. They’re never wrong.
Sorry, best we can do is rename tasks to work items.
sigh With a license fee increment as well, I suppose.
Not making their product better is the one thing. Atlassian is actively making them worse.
Atlassian is on the chopping block with the robots getting as good as they are at writing code. It wouldn’t surprise me if we’ll start seeing self-hosted clones that actually work and drop all of the shit complexity that most people don’t use but Atlassian built to land specific customers. So much fucking bloat in software and core features being changed or ignored is due explicitly to this. The larger customers (by ARR) dictate the bounds of the product even if they are a tiny fraction of the actual user base. At work we’re already throwing away a shitty case management system that exists purely to employ people like the little kids at the front of the train in Snowpiercer. We’ll save 6-7 figures in annual licensing, and the team of specialists hired to work in this shitty system are already being migrated to other work. The Saaspocalypse is totally gonna be a thing.
I was about to say that as bad as Outlook was, I actually used its search to figure out some Jira ticket because just… damn trying to find a Jira ticket based on a few keywords is just a pain in the ass…
Here’s a 12 year old bug asking them to stop corrupting user entered comments by turning them into cutesy emoji.
https://jira.atlassian.com/browse/JRACLOUD-39164
They DGAF about actual users.