I would have expected them to ask me to message them, in order to resolve the issue of not having access to my old email. Instead, they assume that I still have access to it, by simply contacting my email provider!
If I could do that, I wouldn’t have lost access to it through would I?
I’ve only had to contact them for trust and safety reports and they’ve been pretty responsive, despite usually not telling you the outcome (the outcome is pretty easy to find out anyway). I’m glad I haven’t had to contact them for other stuff though, since I’ve heard it’s a nightmare.
I had to deal with their T&S for my account being locked once. It was indeed a nightmare.
I consider myself pretty reserved and knew that I had never said or shared anything even remotely problematic, so I appealed, and they denied the request without even looking at it, then refused to respond to further questions (or even tell me what I supposedly did). It took me publicly complaining about the whole ordeal on social media for about a week for someone at discord to notice, look at my case, and finally realize a mistake had been made and unlock my account. They still never explained what happened.
A friend was locked out of her account too, due to it falsely being flagged as underage/below the allowed age.
This can happen extremely easy, as sometimes it’s enough for someone to report a public message of you saying a number, like “12” for example in any given context and your account could get disabled, even if it wasn’t referring to age in particular.
She had to contact them to prove that she indeed was an adult and show her ID, she did multiple times and waited weeks, with no response. Only after she sent a message in which she also explained how you have to read the date of birth on our country’s specific ID card was her account unlocked, again without any message back from then, just unlocked the account. Nice communication on their part.