person backing up his car exploitable with the following four panels:
- person looking ahead. the text below him says, “wow a cool software. let’s check out the community”
- screenshot with the text
Community
The main place where the community gathers is our Discord server. Feel free to join there to ask questions, help out others, share cool things you created with Typst, or just to chat. - hand on gear shift zoomed in, switching to reverse
- person looking behind with the text “nevermind”.
Everyone in this comment section is yelling about how bad discord is, telling people to use forums or matrix instead. No one is asking “why?”. Why aren’t people using forums or matrix? Because the path to user growth isn’t guilting people into the ‘morally correct’ choice, it’s making a product they want to use.
Why are small communities using discord over forums? Well, we’re talking about small projects, hobbies, and volunteer work. Hosting a forum costs both time and money - renting server space and configuring/managing both the forum and the server. Making a discord channel is instant and free. You want your favorite project to have a forum? Then take up the mantle of hosting and maintaining it yourself. You want all projects to use a forum? Develop a forum system that you absorb the hosting costs for. Neither of these exist, so communities use discord.
Why are small communities using discord over matrix? I’m in my 30s, I spend all day on my PC, I’ve taken a couple years of college courses in programming. Figuring out matrix was annoying for me. I had to figure out which client program to use, I had to navigate the less-than-ideal way of joining servers, and there was a difficulty curve for understanding the program’s features and how to use it. It wasn’t impossible, but it took effort. Discord doesn’t. For every step of friction, a product will bleed users. Matrix is cumbersome to set up and use, and it’s copying something that already exists and does it better for the end-user experience. It shouldn’t be surprising that people prefer discord. Want that to change? Start contributing code to matrix and refine the user on-boarding process.
Instead of stating opinions, ask questions. That’s how things get changed. No amount of moral grandstanding will change end-users, no matter how correct you might be.
Matrix was confusing. Lemmy wasn’t. That should say something because Lemmy is already considered confusing by a lot of people.
Honestly the only confusing part for me now is choosing the right instance. This one thing is quite difficult
I think in a weird way one of the problems is the feeling that you have to get it right the first time. I think we need to obviously make it wayyyy easier and less intimidating for people to find instances to sign up at that are a good fit for them, but also I think we just need to send way more of a “get it wrong, treat your first account as just a fun diversion, don’t feel like you need to find the perfect home immediately” vibe. Not every social media account needs to be a permanent investment, it can just be a momentary passing version of yourself along your way from one place to another.
I think a lot of the subconscious anxiety is about trying to nab the handle you like to use on a popular up and coming social network before everyone else jumps on and takes your precious name… but there is no rush here. Your handle will likely sit untaken on more fediverse servers than you can shake a stick at, indefinitely.
Honestly a lemmy community wouldn’t be a bad format. It’s basically a forum
Normally I’d say that reddit/lemmy are poor choices for a community - but if the competitor is a live-chat like discord? Yeah. Lemmy is better.
Project leads would just need to make sure to direct users straight to a specific instance that allows instant/unmoderated sign-ups, or else that element of friction will occur – and certainly not start the whole “there’s many instances, pick the one that’s right for you!” spiel, or users will give up immediately. I thought similarly about matrix - on-boarding users to a matrix community would be helped by explicitly writing a guide for them to do so, but then we’re back to step 1, where making a discord channel is quicker than writing instructions.