Corporate sent me a laptop that kept not talking a charge, so I get on with an IT guy and we go through a bunch of steps then he has me open WSL and I’m like “oh this is just the terminal”. He instantly went from “this is a chore” to upbeat. After that he was super helpful and even called in a RMA for the dock that we figured out was the issue (we usually have to call in our own RMAs), then once I got it he called back and walked me through flashing it to the latest firmware, rather than just emailing the instructions.
Though soon to no longer be IT, i guarantee that if you bring them cookies and coffee theyll start to love you :)
Corporate sent me a laptop that kept not talking a charge, so I get on with an IT guy and we go through a bunch of steps then he has me open WSL and I’m like “oh this is just the terminal”. He instantly went from “this is a chore” to upbeat. After that he was super helpful and even called in a RMA for the dock that we figured out was the issue (we usually have to call in our own RMAs), then once I got it he called back and walked me through flashing it to the latest firmware, rather than just emailing the instructions.
Unless they are struggling with their weight and self control, and have worked very hard to remove temptations from their workspace. :(
A few guys at my work actually just asled us what we wanted from the cafeteriawhen we were doing long fixes on their laptops (I work in a uni)
Just the coffee then? Black, no sugar
When I left my last job I took the IT department cakes. They nearly fainted