If I ask you if you turned it off and back on and you say yes, I tend to believe you. But if I look and I see that the uptime for the computer proves that you lied, this is the look I give you. And then I’ll reboot and there’s a good chance that the problem will be solved.
I’ll have enough grace to say that maybe we had different ways of describing what you intended to do when “rebooting,” but inside I know that you lied to me because you believe that IT people recommend this step because you think we’re lazy and trying to make you go away. No. We suggest it because it often works. And if you’d try it before you called the helpline, that’d cut our calls in half.
IT guy here:
If I ask you if you turned it off and back on and you say yes, I tend to believe you. But if I look and I see that the uptime for the computer proves that you lied, this is the look I give you. And then I’ll reboot and there’s a good chance that the problem will be solved.
I’ll have enough grace to say that maybe we had different ways of describing what you intended to do when “rebooting,” but inside I know that you lied to me because you believe that IT people recommend this step because you think we’re lazy and trying to make you go away. No. We suggest it because it often works. And if you’d try it before you called the helpline, that’d cut our calls in half.